To provide you the most convenient and effecient way to use our service, we ask that you please read through the following list of Frequently Asked Questions below. if your problem or question has not been addressed below, feel free to contact us through the support page.We will get back you as soon as possible. Thank you.

1. How can I submit my Homework Problem?

STEP 1: Register Registering with MYHWSolution is easy and painless. If you are a first time MYHWSolution user you can click on the "Register" or "Join Now" button on homepage or simply click on any one of the links above, then when you will be carried to a user login page, click on the "Register Now" link. If you have any trouble registering contact through support page.

STEP 2: Login Remember your UserName and Password.  Access to your account with those information. Go to Login page type your username and password to access your account. If you can't recall your password, click on "Forgot password" link right below the login box it will take you to contact us page.  Send us a message with your UserName and we will reset your password and send you an email with new password.

STEP 3: Hire Tutor  Click Hire a tutor button from the top. Then choose a package that suites you.  Click Next button. 

STEP 4: Payment Click the BUY NOW button and you will be redirected to paypal website.  Complete the payment process.

STEP 5: Submit Homework Problem Click the Submit Homework button and fill in the information about your homework.

2. I am having trouble registering, what Should I do?
A: 1) Make sure you have completed all of the required fields on the registration form and are using a valid e-mail. 
2) Make sure that your “cookies” are enabled. “Cookies” allow MYHWsolution to keep track of your e-mail, password so that you do not have to sign-in every time. In order to enable cookies on your browser, please follow the instructions below. Microsoft Internet Explorer 6.0 or Higher Click on Tools > Internet Options > Security > Custom Level Reset the custom settings to “Medium” or change the “Allow cookies” to “enable” Netscape 7.1 or higher Click on Edit > Preferences Choose the Advanced drop down and choose “Accept all Cookies”

3. I want to cancel the subscription, is there any refund?
A: Yes, full refund is only available if we are unable to find a tutor for you or we are unable to post your solution in proper time.     

4. How fast will you solve my problem?
A: We will take at most one week to solve medium size problems and ten days to solve large problems. Please contact us by email: myhwsolution@yahoo.com if you need to get your homework in a day or two. We will make special arrangements to that it gets done in proper time.   

5. I paid for the subscription, still myhwsolution is showing invalid subscription. Why?
A: Just Login again. You should valid subscription. 

6. What's the difference between paying by credit/debit card and Echeck?
A: This is the note we get from paypal when a user pay with echeck.  "This eCheck Payment will remain "Uncleared" until the funds have cleared from the sender's account, which usually takes 4 business days. If you are shipping an item, please do not ship your item until the funds have cleared into your PayPal account. You will be notified by email when the funds have cleared into your PayPal balance."  So, to get instant activation, you will have to pay by credit/debit card. Otherwise, you will have to wait for 4 days to get your account activated.
 
7. How to change my password and user info?
A: First Login using your UserName and Password.  Click ont he Update User Info button on the top and change the necessary fields.

8.  How to renew my subscription? 
A: If your subscription is expired you should see a "buy now" link when you log in. If it's not expired, then log out & click on "join now" button. Then click on the 1st line where it says "If you have already an account". Then log in with your old user name & password.Then the rest should be easy to figure out.

9. Are all your sessions private?
A: Our sessions are private and we do not expose your identity or your homework to anyone except our tutors. 

10. How secure is your payment process?
A: We use paypal as our payment gateway and it is the most secure way make payments online.

11. Do you have a discount program?
A: Yes we have a discount program. For more information visit our Discount Page.

12. I have bought multiple subscriptions, how do I know how many problems I have left?
A: You have to click the "Home" button on top. It will take you to default.aspx page and you will see how many problems you have left. Please look below.

13. I can't find the question that I am looking for. What should I do?
A: Click on the " Contact Us " link from the "Help" page, and inform us about your problem. We will reply at our earliest convenience.